Frozen Village Delivery Disclaimer

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Our frozen food products are meticulously packaged with temperature control measures to ensure freshness and safety during transit. We strongly advise freezing the products immediately upon delivery to maintain their quality. Frozen Village cannot accept liability for any damage, opened packages, or product thawing post-delivery.

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For any inquiries or concerns regarding delivery, please reach out to us at frozenvillage@outlook.com

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Please note that delivery schedules may be impacted by Bank Holidays, Seasonal Holidays, and other extraordinary circumstances beyond our control, potentially affecting delivery timelines.

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• ​Delivery times are approximate and subject to change due to factors beyond our control, such as weather conditions and carrier delays.

• While we strive to ensure timely delivery, unforeseen circumstances or logistical issues may result in delays beyond our estimation.

• Please note that delivery dates provided are estimates and may be affected by holidays, natural disasters, or other unforeseen events.

• We aim to deliver your order within the specified timeframe, but variations in shipping schedules or carrier limitations might impact the actual delivery date.

• Customers opting for express shipping are required to place their orders before 12pm on the same day for them to be regarded as processed within that working day.

• Deliveries may be subject to delays due to high demand, stock availability, or transportation issues with our shipping partners.

• Please be advised that our working days exclude Friday, Saturday and Sunday due to constraints of delivery providers and handling of temperature controlled parcels.

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Thank you for your understanding and cooperation in maintaining the integrity of our frozen products